The real mark of a professional moving company is not how smoothly things go when everything works out. It is how they handle it when something goes wrong. At some point, no matter how careful the crew is, a problem is going to come up. How those problems get handled is the difference between a professional relocation service and an outfit that disappears when things get hard.
How A Professional Relocation Service Handles Problems
We are not going to pretend every move goes perfectly. Here are three situations where things did not go according to plan, and what actually happened.
The Weather Was Terrible
“Went extremely well considering the weather was terrible. The company worked with us giving us a break on the hourly rate due to the heavy rain. The three movers were very professional, polite, and hard working. All my furniture was treated properly and had no issues with damage. First time in 6 moves that I had no issues, will definitely use them again.”
They Were Understaffed
“I paid in advance for 4 guys for 2 hours. Only two guys showed up on time, Pat and Prince. They explained to me that they were short staffed. They moved as quick as they could and were able to move our entire house in 4 hours. Since I was only given two hours I would have been charged for 2 more hours, but Darryl came through and said that because it was the their fault he would not charge me for any extra time. Pat and Prince were very courteous and worked very hard. I would recommend this company.”
They Ran Into a Few Snags
“Considering that moving is never a pleasant experience, this move went very well. Lynda was our estimator & she was prompt, professional & returned our calls. Donte, Tyler & Terrell were such nice young men & they worked hard & fast. They arrived on time despite Tampa’s morning rush hour & started working immediately. They had everything on the truck in 3 hours. The unloading the next day went just as smoothly. Even though they ran into a few snags unloading at the condo, Donte handled them calmly & professionally. They finished unloading in 4 hours. They did the job in 2 hours less than the estimate & we saved $$$! I also want to give a shout out to woman the answered our initial phone call & set top the estimator appt. I can’t recall her name but she was pleasant & professional & took my call even though she ended up staying after hours. I would recommend this company.”
Rain, a short crew, a tricky condo unload. None of those are ideal. What matters is that the people involved told the truth, adjusted where they could, and did not leave the customer holding the bill for a problem that was not their fault. That is what honest moving looks like.
